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How We Ensure Service Reliability

Importance of Reliability

What’s worse than when your earphones snag somewhere and your music is interrupted?

Or how about when the wifi suddenly stops when you’re in the middle of streaming a movie?

There is nothing more frustrating when a service you are paying for suddenly stops, especially if you do not know when or why.

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Reliability is a key factor in customer satisfaction and as our client we will strive to give you keep you satisfied.

However, more importantly, we wish to be able to raise the satisfaction that you are giving the guests at your hotel through our music.

We understand to do this one of the many areas we need to focus and guarantee on is the reliability of our service. Although the above examples given are frustrating, they are examples that affect only ourselves.

Background music is an example of something that when done right gives a subtle, almost unnoticeable increase in guest experience,  but in situations where it is done incorrectly, or abruptly stops, everyone notices.

Here’s how we ensure that you will get a reliable service that both you and your guests can enjoy.

Technical Infrastructure

 

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We measure the reliability of Play Hotel Music in three ways:

  1. Security
  2. Speed
  3. Flexibilty

To make sure we meet these measurements we take the following steps:

  • Servers are monitored 24/7 to allow us to preemptively act on any irregularities before they become an issue for you.
  • Servers are also built for a global service in mind. Our datacentres are global, ensuring fast loading speeds no matter where in the world you are.
  • Our player uses the most up-to-date technology ensuring quality streams to any device.
  • And finally, to be able to deliver on these three guarantees we have a dedicated team of developers working hard to ensure the quality of Play Hotel Music.

 

Customer Service

 

Ofcourse, although we strive for excellence, there are times when issues we cannot control affects our service.

To help you in these times we have the best team of customer service representatives (available 24/7 at: customer@playhotelmusic.com) ready to always give you the best solution to any issue.

With one email we guarantee a response within 24 hours and will make sure any issue is resolved asap.

 

Trusted By Leading Hotels Around The World

 

As a testament to both the quality and reliability of Play Hotel Music, our service is currently being used by many leading hotels around the world.

Get in touch today on how we can help you elevate your brand through music.

 

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